PS5 Pre-Order Fiasco continues across the country

  • Facebook
  • Twitter
  • Instagram
  • YouTube

Author:

Jordan Smith

Publish Date:

20 Nov 2020

As many households across the UK have finally received their PlayStation 5’s, there are still some who have not had theirs delivered. Over the past 24 hours, we at 3Bit have seen, experienced and heard first-hand stories of Pre-orders not arriving on time or even at all. This does not seem to be an isolated incident of one town and has in fact been happening across the UK. The issues with pre-orders across the UK first started with Game, who swapped a lot of deliveries to Yodel, a cheaper courier service than what many opted for, such as Royal Mail Tracked 24 and DPD pre 12 pm delivery. Unfortunately, some who chose these services were switched to Yodel and as a result never received their product on the promised day of November 19th. Thankfully though many of these customers are now receiving their PlayStation 5’s through Yodel today (November 20th) and so far, we have not had any reports of disappointment on this front. Unfortunately, when reaching out to Game, both for an explanation of the change in courier with no warning and for support on a refund for a delayed console, we have had zero response. This may be due to the high influx of complaints the Sports Direct owned company is receiving. However, it could also be down to the removal of their customer service phone lines.

Unfortunately, today we did wake up to the disturbing fact that many Amazon.co.uk customers had also not received their PlayStation 5’s, with some claiming to receive kitchen goods, in place of the PlayStation 5. More commonly, however, we have had and seen reports of delivery drivers being tracked Via the Amazon App, driving close to and even past the homes of customers with their product, only to then see their delivery time get later and later, only to then receive the notification “Delayed due to external factors”. With some people still not hands-on with the PlayStation 5 we reached out to Amazon for a comment and you can check out the response sent to us below. “We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.” So to echo the message from Amazon reach out to the customer service team ASAP, you can do this via the website or the app and Amazon.co.uk also offers a call back service if webchat isn’t ideal for your situation. Do you have a pre-order story to share with us? Drop us a message and let us know on our social media channels below, or you can fill in one of our contact forms at the very bottom of this page. Be sure to follow us here at 3Bit as we continue to pursue more stories surrounding PlayStation 5 Pre-orders across the UK.

Support 3-Bit - It takes 2 Minutes:

Its the people who support us who enable us to keep 3-Bit alive. If you've enjoyed the content from this article and want to see more, please support us by following us on social media. The banner here will allow you to get directly to our pages without closing this page! Thank you

- The 3-Bit Team

More News and Latest Highlights

3-Bit Logo 2.png
It is time to get clean in Janitor Bleeds

05/04/22, 16:00

It is time to get clean in Janitor Bleeds

What do You See In The Mirror Forge

30/03/22, 16:00

What do You See In The Mirror Forge

PlayStation  Reveals A New Subscription Service For Games

29/03/22, 14:00

PlayStation Reveals A New Subscription Service For Games

Lets Go Camping with Camping Builder

22/03/22, 17:30

Lets Go Camping with Camping Builder

Zoeti A Royal Flush In The Making

18/03/22, 17:00

Zoeti A Royal Flush In The Making

Diplomacy Is Not An Option

10/02/22, 15:30

Diplomacy Is Not An Option

Who Watches the Watcher In Newly Released Watcher Chronicles

10/02/22, 14:30

Who Watches the Watcher In Newly Released Watcher Chronicles

Hidden Deep  A Claustrophobic nightmare

01/02/22, 15:30

Hidden Deep A Claustrophobic nightmare

PlayStation Strike Back With new Acquisition

01/02/22, 12:30

PlayStation Strike Back With new Acquisition

The West Is Getting Weird

26/01/22, 15:30

The West Is Getting Weird

Editors Picks Best of 2021

31/12/21, 14:30

Editors Picks Best of 2021

White Shadows Takes Us Into A World Of Monochrome

14/12/21, 14:30

White Shadows Takes Us Into A World Of Monochrome

Exclusive First Look At Kotor Remake

01/04/22, 05:00

Exclusive First Look At Kotor Remake

Are you Ready For Your last Visit

29/03/22, 16:30

Are you Ready For Your last Visit

Gran Turismo To Bring More Fixes In April

25/03/22, 13:30

Gran Turismo To Bring More Fixes In April

The Witcher Is Returning Here Is What We Know

22/03/22, 18:30

The Witcher Is Returning Here Is What We Know

The Last Defence Comes to PC next Month!

17/02/22, 09:00

The Last Defence Comes to PC next Month!

Kingdom Of The Dead Releases Today

10/02/22, 15:00

Kingdom Of The Dead Releases Today

This Means Warp To be Published By Jagex

03/02/22, 15:30

This Means Warp To be Published By Jagex

Why I Cannot Wait For Kardboard Kings

01/02/22, 14:30

Why I Cannot Wait For Kardboard Kings

EA Plans to release 3 New Star Wars games

26/01/22, 16:30

EA Plans to release 3 New Star Wars games

Xbox To Acquire ActiBliz The 3Bit Take

19/01/22, 16:30

Xbox To Acquire ActiBliz The 3Bit Take

Breakwaters A Titan of a survival game

16/12/21, 17:00

Breakwaters A Titan of a survival game

Star Wars Eclipse Enters The High republic

10/12/21, 15:30

Star Wars Eclipse Enters The High republic